Remote • Work Your Own Hours

WHY THIS ROLE IS DIFFERENT

• Invent the Playbook for a Frontier Channel – TikTok Shop today is where Amazon was in 2010. There’s no dusty manual to follow—you’ll be pioneering the strategies others copy a year from now.
• Elite Mentorship – work in a small, senior team that fast-tracks your e-commerce skills.
• Clear Growth Path – master the fundamentals, graduate to leadership roles, and shape how we scale operations across dozens of brands.

WHAT SUCCESS LOOKS LIKE

• Support the lead strategist to grow client GMV by >10% each month
• Keep customer-support tickets at < 24 h average resolution
• Achieve 4.8 + seller rating and < 1 % order-defect rate for all brands

DAY-TO-DAY RESPONSIBILITIES

• Update product titles, images, and pricing to keep listings compliant and optimised
• Respond to customer inquiries, reviews, and refund requests with empathy and speed
• Configure and monitor shipping integrations; flag fulfilment issues before they snowball
• Help onboard new clients—gather assets, set up access, and tick every box on the launch checklist
• Compile weekly KPI snapshots (GMV, ODR, reviews) in Google Sheets for the team
• Document SOPs and suggest improvements to make each process faster and cleaner